Privacy Policy

Last updated: 19 August 2026

This Privacy Policy explains how Loyalty Coffee Stamp collects, uses, stores, discloses and protects personal information when you use our website, mobile applications and related services (collectively, the "Service").

Loyalty Coffee Stamp is operated in Queensland, Australia.

By using Loyalty Coffee Stamp, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use Loyalty Coffee Stamp and whether you use the Service as a business or customer.

1.1 Business Account Information

When a business creates or uses an account, we may collect information including:

  • Business name.
  • Business owner or account-holder name.
  • Email address.
  • Phone number.
  • Business address and country.
  • Business account and loyalty-program settings.
  • Subscription and Growth Plan status.

1.2 Customer Account Information

When a customer creates or uses an account, we may collect information including:

  • Name.
  • Email address and other account contact information.
  • Account verification information.
  • Cafés or businesses the customer connects with.
  • Loyalty activity associated with those connections.

1.3 Loyalty Activity

Loyalty Coffee Stamp records information necessary to operate participating loyalty programs. This may include:

  • Coffee stamps or loyalty visits.
  • Rewards earned or redeemed.
  • Banked coffees.
  • Pay-it-forward activity.
  • Transaction dates and related loyalty history.
  • Customer connections with participating businesses.

1.4 Manual Customer Records

Businesses may create manual customer records for customers who do not create a Loyalty Coffee Stamp account.

A manual customer record may contain the customer's name, customer tag or usual order information where entered by the participating business, and loyalty activity recorded by that business.

Manual customer records do not automatically create a registered Loyalty Coffee Stamp customer account.

1.5 Device and Technical Information

We may collect technical information needed to operate, secure, troubleshoot and improve the Service, including:

  • Device platform and operating system information.
  • Application version.
  • Device or push-notification identifiers.
  • Technical logs and error information.
  • Information relating to application sessions and service requests.

1.6 Push Notifications

Where enabled, we may store device notification tokens supplied by Apple or Google so that Loyalty Coffee Stamp can deliver relevant notifications.

You may manage notification permissions through your device settings.

1.7 Digital Wallet Information

Where supported, Loyalty Coffee Stamp may process information necessary to create, update and maintain digital loyalty passes provided through services such as Apple Wallet or Google Wallet.

Wallet providers may also process information under their own terms and privacy policies.

1.8 Subscription Information

Business subscriptions may be purchased through Apple App Store or Google Play.

We may receive and store information about the subscription, including:

  • Subscription product.
  • Purchase or transaction identifiers.
  • Subscription status.
  • Renewal status.
  • Purchase and expiry dates.
  • Provider purchase tokens or related identifiers.

Loyalty Coffee Stamp does not directly receive or store your full payment-card details when purchases are processed through Apple or Google.

1.9 Support, Privacy Requests and Communications

If you contact us, submit a support request, make a privacy request, report a bug, suggest a feature or otherwise communicate with us, we may collect the information you provide as part of that communication.

We ask users not to provide unnecessary sensitive personal information when contacting us.

2. How We Use Information

We may use collected information to:

  • Create and operate business and customer accounts.
  • Provide loyalty cards, stamps, rewards and related features.
  • Connect customers with participating businesses.
  • Maintain supported digital wallet passes.
  • Send service-related notifications.
  • Operate and validate business subscriptions and Growth Plans.
  • Provide support and respond to enquiries.
  • Process privacy, access, correction and deletion requests.
  • Detect, prevent and investigate fraud, misuse, privacy incidents or security issues.
  • Diagnose technical problems and improve the Service.
  • Maintain the security, reliability and integrity of the platform.
  • Comply with applicable legal, regulatory or contractual obligations.

We do not sell personal information.

3. Marketing Communications

Participating businesses may use Loyalty Coffee Stamp features to communicate promotions or offers to eligible connected customers where those features are available and permitted.

We may also communicate with users about Loyalty Coffee Stamp, including important product, account or service updates.

Where consent is required for marketing communications, users may withdraw that consent or unsubscribe using the available method.

4. How We Share Information

We do not sell personal information.

Information may be shared where reasonably necessary to operate Loyalty Coffee Stamp, including with third-party service providers that support:

  • Hosting and database infrastructure.
  • Transactional email.
  • SMS communications.
  • Push notifications.
  • Mapping and address services.
  • Digital wallet functionality.
  • App distribution and subscription processing.
  • Security and abuse-prevention services.
  • Other technical infrastructure necessary to provide the Service.

We seek to limit information provided to third-party service providers to what is reasonably necessary for the relevant service.

Information may also be disclosed where required by law or where reasonably necessary to protect the security, rights or safety of Loyalty Coffee Stamp, our users or others.

5. Participating Businesses and Customers

When a customer connects with a participating business, information necessary to operate that loyalty relationship may be available to that business.

This may include:

  • Customer display information.
  • Loyalty activity with that business.
  • Reward status.
  • Customer tag or usual order information where maintained by that business.

Participating businesses are responsible for using customer information made available through Loyalty Coffee Stamp appropriately and in accordance with applicable law.

A participating business does not automatically receive access to personal information relating to the customer's relationships with other businesses.

6. Third-Party Service Providers

Loyalty Coffee Stamp uses or interacts with third-party service providers that may process information under their own contractual and privacy arrangements.

These may include providers such as:

  • Apple services, including App Store, Apple Push Notification service and Apple Wallet.
  • Google services, including Google Play, Firebase, Google Maps or Places, Google Wallet and reCAPTCHA.
  • Cloud hosting and database providers.
  • Transactional email providers.
  • SMS providers.
  • Notification providers.

We review material service providers based on the nature of the service, information involved, published privacy and security practices and applicable contractual terms where reasonably practicable.

7. International Data Processing

Some service providers used by Loyalty Coffee Stamp may process or store information outside Australia.

Where this occurs, we take reasonable steps appropriate to the circumstances to use reputable providers with privacy, security and data-processing commitments appropriate to the services they provide.

Because global technology providers may operate infrastructure in multiple countries, the exact processing location may vary depending on the provider and service used.

Personal information is not intentionally transferred overseas for unrelated purposes.

8. Data Security

We take reasonable technical and organisational measures designed to protect information against unauthorised access, misuse, loss, disclosure, alteration or destruction.

These measures include, where appropriate:

  • Authenticated access to protected application functions.
  • Restricted administrative access.
  • Encrypted HTTPS/TLS communications.
  • Controlled API access.
  • Restricted production database access.
  • Protection of credentials and application secrets.
  • Security review of material application and infrastructure changes.
  • Incident investigation and response procedures.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Privacy and Security Incidents

Loyalty Coffee Stamp maintains procedures for identifying, assessing, containing, investigating and responding to suspected privacy and security incidents.

Where an incident affects personal information, we will assess whether affected individuals, business partners, regulators or other organisations need to be notified in accordance with applicable legal or contractual requirements.

10. Data Accuracy

We take reasonable steps to ensure that personal information used by the Service is accurate, current, complete and relevant to the purpose for which it is used.

Where information is inaccurate or incomplete, users may request correction using the contact details below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Service.
  • Maintain account and loyalty functionality.
  • Resolve support matters or disputes.
  • Maintain security and prevent fraud.
  • Meet contractual obligations.
  • Comply with applicable legal or regulatory requirements.
  • Maintain legitimate business records.

Different categories of information may be retained for different periods depending on their purpose.

Information that is no longer reasonably required may be deleted or de-identified.

Backups may contain information for a limited period after deletion from active systems until those backups expire through their normal lifecycle.

12. Account and Data Deletion

Registered business and customer accounts can be deleted using account deletion features provided within the Loyalty Coffee Stamp App where available.

When an account is deleted, we will delete or de-identify associated personal information where reasonably possible, except for information we are required or permitted to retain for legal, financial, contractual, security, fraud-prevention, backup or regulatory purposes.

To request account or personal-data deletion outside the App, please contact: admin@loyaltycoffeestamp.com .

13. Access and Correction of Personal Information

Individuals may request access to personal information that Loyalty Coffee Stamp holds about them.

Individuals may also request correction of information they believe is inaccurate, incomplete or out of date.

Requests can be made using the contact details in Section 19.

We may need to verify the identity of the person making the request before providing access to or changing personal information.

14. Privacy Enquiries and Complaints

If you have a privacy question, concern or complaint, you may contact Loyalty Coffee Stamp using the details below.

Privacy matters are reviewed directly by the owner/operator.

We will take reasonable steps to:

  1. Review the nature of the enquiry or complaint.
  2. Investigate relevant information or systems where necessary.
  3. Respond to the individual.
  4. Take corrective action where appropriate.
  5. Escalate significant privacy matters where required.

15. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Object to or restrict certain processing where applicable.
  • Withdraw consent where processing is based on consent.
  • Make a privacy complaint or enquiry.

To exercise an applicable right, contact us using the details below.

16. Artificial Intelligence

Loyalty Coffee Stamp does not currently use Artificial Intelligence to profile customers, make automated decisions about individuals, or process customer personal information as part of the production loyalty service.

If Artificial Intelligence functionality involving personal information is introduced in the future, we will assess the privacy and security implications before implementation and update this Privacy Policy where appropriate.

17. Website Cookies, Analytics and Security Services

Our website may use cookies or similar technologies where necessary to operate website functionality, protect forms or services from abuse, understand website usage or improve the user experience.

Loyalty Coffee Stamp uses Google Analytics to help understand how visitors use the website. Google Analytics may process information such as browser and device information, IP address, interaction data, pages viewed and related technical information in accordance with Google's applicable privacy and data-processing terms.

Some security services, such as reCAPTCHA where used, may also process browser, device, network or interaction information under the relevant provider's privacy terms.

Information collected through analytics is used to understand website usage, identify general usage trends and improve the website and Service. Loyalty Coffee Stamp does not use website analytics for the purpose of selling personal information.

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

18. Children's Privacy

Loyalty Coffee Stamp is not designed specifically for children.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

If we become aware that personal information has been collected in circumstances where it should not have been, we will take reasonable steps to address the issue.

19. Privacy Responsibility and Contact Information

Loyalty Coffee Stamp is currently operated by a single owner/operator.

The owner/operator is responsible for oversight of privacy matters, including privacy enquiries, complaints, access and correction requests, data deletion requests and privacy incident management.

If you have questions, concerns or requests relating to privacy or personal information, please contact:

Loyalty Coffee Stamp
Queensland, Australia
ABN: 14 678 044 586
Email: admin@loyaltycoffeestamp.com

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, service providers or applicable legal requirements.

The latest version will be published on this page and the "Last updated" date will be revised when appropriate.